• Transportation Operations Analyst

    • Rozenburg (Schiphol), Netherlands
    • HBO
    • € 3.000,- tot € 3.500,-

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors’ greatest competitive advantage in global supply chain services.

VACANCY: Transportation Operations Analyst - Onsite at Customer Location

The Transportation Operations Analyst works on-site with a large global customer. It requires a dynamic individual with a strong transportation & logistics background as well as excellent communication and customer service skills. An integral part of a Global Command Center Team, the Transportation Operations Analyst is responsible for the safe and timely delivery of freight as it moves through the global supply chain network. May lead and/or support regional and global project initiatives. Analyzes shipment issues and works to resolve problems quickly through proactive communication with carriers, vendors, and cross-functional departments. Collaborates across functions and regions, at all levels, to improve relationships and streamline operations.

Primary Duties and Responsibilities

  • Actively manage the safe and timely delivery of freight as it moves through the supply chain network
  • Coordinate with customers, carriers, warehouses, and other service providers to proactively reduce delays in shipments reaching destination
  • Quickly gather and analyze information from multiple sources, develop incident reports, and escalate to stakeholders through established communication protocols
  • Conduct shipment track and trace, respond to ad-hoc price quotes, and other transportation related activities
  • Ensure accuracy of data, metrics, dashboards and reporting tools
  • Lead or support regional and global projects within the Command Center and support projects across functional areas as applicable
  • Work with fellow analysts to identify global inconsistencies and develop methods for global standardization
  • Conduct handoffs with regional Command Center teammates, facilitating 24/7 global operations
  • Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
  • Provide outstanding customer service, maintaining a positive attitude & professionalism
  • Maintain proficiency on Command Center systems and tools
  • Work within a team to identify security gaps, constraints, and trends
  • Ensure processes and procedures are documented in updated SWIs/SOPs
  • Create presentations, process maps and visual charts as applicable
  • Crosstrain and assist with other transportation and logistics requirements as needed
  • Meet minimum annual company training requirements

Qualifications, Experience, Skills

  • Works collaboratively within a team, proficient using multiple communications platforms (i.e. email, chat, video conference, etc.)
  • Effective interpersonal skills, proven ability to listen and communicate effectively
  • Accustomed to leading meetings with customers, vendors and key stakeholders
  • Risk sensitive, recognizes when problems arise or are likely to arise
  • Critical thinking using logic, data & qualitative reasoning
  • Ability to develop, evaluate, and recommend best options
  • Analytical with a strong attention to detail
  • Highly motivated, proactive, strong sense of urgency, able to work in a fast-paced environment
  • 2+ years transportation, logistics, distribution or related experience
  • Demonstrated leadership experience
  • Undergraduate degree in Business, Logistics, Supply Chain, or other related field
  • Excellent written and verbal communication skills
  • Must speak English fluently
  • Proficient in Google suites, Microsoft suite
  • Continuous process improvement experience, a plus
  • Industry certifications, a plus
  • Must be willing to occasionally work outside normal business hours, including weekends
  • Domestic and international travel, as needed (less than 25%)

What do we offer?

  • We offer a position for 38,75 hours a week (fulltime)
  • You will be part of a professional/international, open, enthusiastic team and environment
  • You will receive a personalized development plan with a diversity of training methods
  • There will be career opportunities within the company (local, regional and globally)
  • You will receive 25 days of annual leave on full time base
  • There is an option to take part of our Employee Stock Purchase Plan
  • We offer a divers benefit package
Referentie: 85

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